Privacy Policy


This website is operated by CARE DIRECT S.A., a company registered in Greece with registration number 095594723, and having its registered office situated at 8, Dervenakion St., 17235, Dafni, Athens, Greece (“we”, “us” or “our”). This privacy policy explains how we collect, store, use and disclose any personal data we collect about you when you use this website, as well as how we protect the privacy and confidentiality of your personal information. Your privacy matters to us so whether you are new to our service or a long-time user, please do take the time to get to know our practices – and contact us if you have any questions, please contact us using the e-mail address: or via our contact form:

The Personal Data we collect

What is personal data and why do we collect it?

Personal data is any information that allows us to identify who you are (e.g., your full name), or a combination of identification elements such as physical characteristics, pseudonyms, occupation, address etc. that, as a whole, points back to you. As a data controller we can identify you either from the data itself or from the data in conjunction with other information we already have about you (e.g., your country or operating system).

Generally, the type of personal data we collect is the information that we need to enable you to purchase the Test Services from the Service Provider. This includes information such as your first and last name, full Address (County, Street Address, City, postal Code), telephone number and email address. The personal data we must receive to provide you with the Test Services you purchased via our website is the only data that is mandatory to provide. This is not an exhaustive list. Should you call our support, we will collect the data you provide during the phone call. As you can see below, our cookies also collect some information.

If you make a reservation for someone else through our website, we will request personal data about that individual. In those circumstances, we rely on you to advise those individuals about this privacy policy.

Please read the following carefully to understand Our views and practices regarding Your personal data and how We will treat it.

1- Information collected: We may collect and process the following personal data about You:

  • Information that You provide by filling in forms on this Site. This includes information provided at the time of registering to use this Site, subscribing to Our services/products, posting material or requesting further services/products. We may also ask You for information when You report a problem with Our site;
  • If You contact Us, We may keep a record of that correspondence;
  • Details of Your visits to our Site and the resources that You access.

2- Please note that We outsource payment processing and all transaction handling to our payment service provided (PAYPAL and VIVAWALLET). We do not store any bank card details nor do We share customer bank details with any third parties save where We are compelled to do so.

3- IP addresses: We may collect information about Your computer, including where available Your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users’ browsing actions and patterns and does not identify any individual.

4- Cookies: Our website uses cookies to distinguish You from other users of the Site. This helps Us to provide You with a good experience when You browse the Site and also allows Us to improve our Site. For detailed information on the cookies We use and the purposes for which We use them see Our Cookie Policy below.

5- Storing your personal data: By submitting Your personal data You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. All personal data is collected and stored securely in accordance with the principles of the General Data Protection Regulation (GDPR).

6- Where We have given You (or where You have chosen) a password which enables You to access certain parts of Our Site, You are responsible for keeping this password confidential. We ask You not to share a password with anyone.

7- The transmission of information via the internet is not completely secure. Although We will do our best to protect Your personal data, We cannot guarantee the security of Your data transmitted to the Site; any transmission is at Your own risk.

8- Use of your personal data: We use personal data held about You:

  • To ensure that content from Our Site is presented in the most effective manner for You and for Your computer.
  • To provide You with information, products or services that You request from Us or which We feel may interest You, where You have consented to be contacted for such purposes.
  • To allow You to participate in interactive features of our service when You choose to do so.
  • To notify You about changes to Our service; and
  • To provide You with after sales support.

9- We may also use Your data, or permit selected third parties to use Your data, to provide You with information about goods and services which may be of interest to You and We or they may contact You about these by post or telephone if You have consented to this.

10- If you are an existing customer, We will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to You.

11- If You are a new customer, and where We permit selected third parties to use Your data, We (or they) will contact You by electronic means only if You have consented to this.

12- If You do not want us to use Your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box when subscribing to Our Site.

13- Disclosure: We may disclose your personal data to third parties if We are under a duty to disclose or share Your personal data in order to comply with any legal obligation, or in order to enforce or apply Our website terms of use (above) and other agreements.

14- Your rights: You have the right to ask Us not to process Your personal data. You can exercise this right at any time by contacting Us using the e-mail address: or via our contact form:

15- Links: Links to other websites from this Site which are provided to You do not imply Our endorsement or affiliation with the providers of those websites. We have no control over the privacy policies of those websites, We accept no responsibility for them, and We disclaim liability for any loss or damage that may arise from Your use of them.

16- Changes to our Privacy Policy: Any changes We may make to Our Privacy Policy in the future will be posted on this page from time to time and without notice to You.

17- Contact: For Questions, comments and requests regarding this Privacy Policy please contact us using the e-mail address: or via our contact form:

Refund policy

30-Day Moneyback Guarantee and Refund Policy. The terms and conditions of our 30-day money-back guarantee apply to individual paying customers only. In order to claim a refund, you must submit a refund request within 30 days of purchasing. Kindly remember that as a seller of an online platform, we are exposed to high levels of abuse. We are happy to provide refunds that meet the following requirements but are unable to provide them in all circumstances. Hopefully, you understand that we will always try and act fairly to ensure you are happy with our service and we are able to stay in business to continue serving you. Refunds will be provided in the following cases:

1- The email with the survey was not opened at all. This means no survey was received.

2- There was a technical failure on our side, that prevented you from receiving the research. If we resolve this within 48 hours, this case will not be valid for a refund.

Cookies Policy

This website may place and access certain cookies on your computer. CARE DIRECT S.A. uses cookies to improve your experience of using the website and to improve our range of products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy is always protected and respected. All cookies used by this website are used in accordance with current EU Cookie Law. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling CARE DIRECT S.A. to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended. This website may place the following cookies that may fall into one or more of the categories set below:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Third party cookies: Some of the website’s functionality is implemented by our partners on our behalf. These partners have integrated their services into our website to provide you with the best experience possible and might use cookies in order to do so.

Test Cookies: From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience during your navigation in the site whilst ensuring we understand which optimizations our users appreciate the most. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu of your internet browser. You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalization settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


All personal data is collected and stored securely in accordance with the principles of the General Data Protection Regulation (GDPR).

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